![]() There are multiple reasons why you may not have received your product after placing an order. If you’re asking for a refund because you’re having trouble installing or using the product or service you purchased, please reach out to our Technical Support teams by clicking here. If you need a partial or a VAT/sales tax refund, please contact our Customer Service Team. Please note that partial refunds are not possible here. If you would like to request a full refund of your order, please fill out this this form. In many cases, a refund can easily be granted once you provide us with your request and after we have checked some basic order information such as the company you purchased from, your purchase date, and what payment method you chose.īased on all that information, we will either send you a validation e-mail to continue with the refund process or ask you to contact our team separately. If you would like to request a refund, please follow steps listed in article below. Note: Cancelling a subscription stops all future billing renewals but does not result in a refund of your order. Here’s an example of what you’re looking for: Sometimes this is referred to as 'Automatic renewal cancelation' or 'Manage your subscription'.
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